Contact Us

We're here to help! Reach out to us with questions, feedback, or support requests.

⏱️ Response Time: We typically respond to all inquiries within 24-48 hours during business days.

Get in Touch

πŸ“§ Email Support

For general inquiries, technical support, or bug reports

mrchenml@gmail.com
πŸ› Bug Reports

Found an issue? Help us improve by reporting bugs

Report Bug
πŸ’‘ Feature Requests

Have ideas to make WebSSH better? We'd love to hear them

Submit Idea
πŸ”’ Security Issues

Report security vulnerabilities responsibly

Report Security

Before Contacting Us

To help us assist you more efficiently, please check these resources first:

πŸ“š FAQ Section

Check our frequently asked questions on the homepage for quick answers to common issues.

View FAQs
πŸ“– User Guide

Read our usage guide to learn how to connect and use WebSSH Terminal effectively.

Read Guide

What to Include in Your Message

When contacting support, please provide as much detail as possible:

  • Browser Information: Which browser and version are you using?
  • Operating System: Windows, macOS, Linux, iOS, Android?
  • Issue Description: Clear description of the problem you're experiencing
  • Error Messages: Any error messages you received (screenshots helpful)
  • Steps to Reproduce: What were you doing when the issue occurred?
  • Connection Details: Server type, port number (don't share passwords!)

Common Issues & Solutions

Connection timeout or refused

Possible causes:

  • Server firewall blocking connections
  • Incorrect hostname or port number
  • SSH service not running on target server
  • Network connectivity issues

Solution: Verify your server details and ensure SSH is running on the target server.

Authentication failed

Possible causes:

  • Incorrect username or password
  • SSH key format not supported
  • Wrong passphrase for private key
  • Account locked or disabled

Solution: Double-check credentials and ensure your SSH key is in OpenSSH format.

Terminal display issues

Possible causes:

  • Browser compatibility issues
  • JavaScript disabled
  • Ad blocker interference
  • Outdated browser version

Solution: Try updating your browser or disabling ad blockers for our site.

Business Inquiries

For business partnerships, enterprise solutions, or commercial licensing:

Please include details about your organization and requirements.

Thank you for using WebSSH Terminal! We appreciate your feedback and are committed to providing the best possible experience.